It's a surprisingly good burger for a fast food chain honestly! Patty was nice and crispy, bun was soft and warm and the salad was fresh and crisp. Lemonade was a good choice to wash it down with. Easy to order on the mobile screens and they call out your takeaway order or deliver it to your table number, plenty of seating available.
Overview
If you're craving a juicy burger or a delicious shake in the heart of Boston, Shake Shack Downtown Crossing is the place to be. Located at 322 Washington St, Boston, MA 02108, this iconic fast-casual spot offers everything you need for a satisfying meal, whether you're a local or just visiting the city.
Shake Shack has earned its place as a popular dining destination across the United States, and the Downtown Crossing location is no exception. With its modern, yet cozy atmosphere, it’s the perfect place for a quick bite or a casual hangout. As soon as you walk in, you’re greeted by the sweet aroma of freshly cooked burgers, fries, and the unmistakable scent of their signature ShackSauce.
One of the standout features of this location is the variety offered on the menu. Whether you're in the mood for a classic ShackBurger, a Shack Stack, or a crispy chicken sandwich, there’s something for every taste. The ShackBurger, a juicy all-beef patty topped with lettuce, tomato, and ShackSauce, is the star of the show. It’s the perfect combination of flavors, with just the right balance of freshness and savory goodness. If you're looking to indulge, the Shack Stack, which includes a burger topped with a fried Portobello mushroom, is a true treat.
But let’s not forget the fries-no trip to Shake Shack is complete without them. Hand-cut and served fresh, these fries are crispy on the outside and soft on the inside, making them the perfect side to any burger. For those looking to shake things up (pun intended), their milkshakes are a must-try. Whether you’re enjoying a classic vanilla or chocolate shake or going for something more adventurous like the salted caramel flavor, every sip is a creamy delight.
For those who may be looking for something a little lighter, Shake Shack offers a variety of healthier options too. The 'Shroom Burger, a mushroom-based patty, is an excellent vegetarian choice that doesn’t compromise on flavor. There's also the Chick'n Shack, a crispy chicken sandwich that brings a little extra crunch with every bite. If you're a fan of fresh greens, their chicken and veggie-based salads provide a light yet satisfying alternative to the traditional burger and fries combo.
Shake Shack Downtown Crossing also goes the extra mile when it comes to customer experience. The staff is friendly and efficient, ensuring that your meal is served quickly and with a smile. The layout of the space is clean and welcoming, with a casual vibe that invites you to sit back and enjoy your meal. Whether you choose to dine in or take your food to go, the service is always top-notch.
Located in the bustling Downtown Crossing area, Shake Shack is in a prime spot for both tourists and city dwellers alike. Whether you're shopping nearby or simply strolling through the vibrant streets, this spot is a convenient and delicious stop. It’s within walking distance of several major Boston landmarks, making it the perfect pit stop for a quick meal between activities.
Another great thing about Shake Shack Downtown Crossing is their commitment to quality. They prioritize using high-quality ingredients, from hormone-free beef to fresh vegetables, ensuring that every bite is as good as the last. They also strive to keep things environmentally friendly, using eco-friendly packaging and focusing on sustainability whenever possible.
Shake Shack’s popularity doesn’t just come from their food; it’s also about the experience they provide. The combination of great food, efficient service, and a welcoming atmosphere makes this location a true gem in the heart of Boston. Plus, with their variety of menu items, there’s always something new to try, whether you're a regular or a first-time visitor.
So next time you're in the Downtown Crossing area and craving a burger or a shake, make sure to swing by Shake Shack. Whether you're in the mood for a classic meal or want to explore their unique options, this spot has something to satisfy every craving. Don’t forget to wash it all down with one of their signature shakes for the ultimate Shake Shack experience!
Good to know
Service options
✓ Delivery ✓ Takeaway ✓ Dine-inHighlights
✓ Fast servicePopular for
✓ Lunch ✓ Dinner ✓ Solo diningAccessibility
✓ Wheelchair-accessible entrance ✓ Wheelchair-accessible seating ✓ Wheelchair-accessible toilet ✓ Wheelchair-accessible car parkOfferings
✓ Alcohol ✓ Beer ✓ Comfort food ✓ Late-night food ✓ Quick bite ✓ Vegetarian optionsDining options
✓ Lunch ✓ Dinner ✓ Catering ✓ Dessert ✓ Seating ✓ Table serviceAmenities
✓ ToiletAtmosphere
✓ Casual ✓ TrendyCrowd
✓ Groups ✓ LGBTQ+ friendly ✓ Tourists ✓ Transgender safe space ✓ University studentsPlanning
✓ Usually a wait ✓ Accepts reservationsPayments
✓ Credit cards ✓ Debit cards ✓ NFC mobile payments ✓ Credit cardsChildren
✓ Good for kids ✓ High chairs ✓ Kids' menuParking
✓ Paid street parking ✓ ParkingPhotos
1 / 4
Location
Reviews
- No ratings yet 1374 reviews
Typical burger classification, the burgers were mediocre in taste, nothing special. For a place in the city center, it's very clean, not many stupid people. Satisfactorily clean.The toilets are locked with a special code on your purchase receipt.
It is among top 5 burgers I have ever had, with the single patty it is small though. Very delicious and juicy burger. The fries are better portion but the spice on it could have been more equally spread. Ordering at the kiosk is practical and they have table service. The recommended tip is set as default on 10%, that’s more than fair. Serving was fast and enough seating available even in rush hours.
First of all, for a fast food restraunt, the burgers were so nice and the crinkle chips were salted nicely (not too much or too little). The burger was very meaty and had lots of fillings. The wait was very long, at around 30 minutes, which is very long for a fast food place. It was very loud and the service seemed rushed. It is conveniently located in the centre of Boston as well.
4 1/2 stars. Good burger as always. Friendly staff. Not too crowded! Fill up before hitting the Freedom trail!
The burgers were really good. It was difficult to find a seat, but we eventually did. Service was quite slow.
Went there for dinner with a friend. The service is great for how crowded the place was. Burgers are good but not that special. The fries are also good, not too oily.